Phone booking (IVR)
Booking by phone, without a receptionist
Patients call your clinic's own number, pick a language and confirm with a key press. They get a token. No app, no internet, no receptionist on the line.
How it works
What happens on the call
After the call, the patient gets an SMS
Token 23. Reporting time: 11:30 AM to 12:30 PM
- 1
The patient calls the clinic's own number
Any phone works. HOSPIO answers with a voice menu.
- 2
They choose a language
HOSPIO remembers each caller’s language, so repeat callers skip this step.
- 3
They hear today's token for the doctor
The voice menu offers the next token for that doctor.
- 4
They confirm with a key press
One key press books it. The patient then gets the token by SMS.
Why it matters
Built for the way patients already call
No receptionist needed to book
Patients call the clinic's own number and confirm with a key press.
Remembers each caller’s language
Repeat callers skip the language menu.
Never books the same patient twice
If a patient already booked today, HOSPIO repeats their token instead of booking again.
Polite when the clinic is closed
Outside clinic hours, the call ends politely. On closed days, the caller hears a short message or the call ends, as the clinic chooses.
Works on any phone
No app and no internet needed. Patients just call.
Try the scenarios
What does the caller experience?
Pick a situation to see what happens on the call.
First call
- 1The caller dials the clinic’s own number.
- 2They choose a language.
- 3They hear today’s token for the doctor.
- 4They confirm with a key press.
- 5An SMS with the token arrives.
Booked: Token 23
Questions
Quick answers.
Do patients need to install anything?
No. Patients call the clinic’s own number from any phone. There is no app and no internet needed.
What if a patient calls twice in one day?
HOSPIO recognises a patient who already booked today and repeats their token instead of booking twice.
What happens when the clinic is closed?
Outside clinic hours, the call ends politely. On closed days, the caller hears a short message or the call ends, as the clinic chooses.