SMS confirmations
An SMS the patient can show at the desk
Every booking ends with a text message. It has the token and the arrival time, so the patient has something to show at the desk.
Illustrative message wording.
How it works
From booking to the front desk
- Clinic name
- Doctor
- Token number
- Date
- Reporting time
- 1
The booking is made on the call
The patient confirms with a key press.
- 2
HOSPIO sends the confirmation
It goes out from a DLT-registered template, as Indian telecom rules require.
- 3
The patient gets the details
Clinic name, doctor, token number, date and reporting time.
- 4
If the clinic cancels, the patient is told
A cancellation SMS goes out, so nobody travels for nothing.
Why it matters
A message that does its job
Everything the desk needs
Clinic name, doctor, token number, date and reporting time.
Cancellation SMS
When the clinic cancels, the patient is told by SMS.
DLT-registered templates
Messages are sent from DLT-registered templates, as Indian telecom rules require.
A failed SMS never cancels a booking
If an SMS fails, the booking still stands.
Failures are visible
The clinic can see any SMS that did not go through.
Anatomy of the message
What is in the SMS?
Tap a part of the message to see what it tells the patient and the desk.
SMS from HOSPIO
Clinic name
Dr. Doctor
Token 23. Reporting time: 11:30 AM to 12:30 PM
Date: Date
Italic parts are filled in for each booking.
Token number
The patient’s place in the doctor’s queue. The desk can match it at a glance.
If a message does not go through, the booking still stands and the token is safe. The clinic can see any SMS that failed.
Questions
Quick answers.
What does the patient receive?
An SMS with the clinic name, doctor, token number, date and reporting time. For example: “Token 23. Reporting time: 11:30 AM to 12:30 PM”.
What if an SMS does not go through?
The booking still stands, and the patient’s token is safe. The clinic can see any SMS that did not go through.
Are the messages compliant with Indian telecom rules?
HOSPIO sends from DLT-registered templates, which is what Indian telecom rules require.