Queue tokens and arrival windows
Tokens and arrival windows that end crowded waiting rooms
Each booking gets the next token and an hourly arrival window. Patients come when they are asked to, so arrivals spread across the session.
How it works
How a token is given out
Token
23
Reporting time
11:30 AM to 12:30 PM
- 1
The caller confirms the booking
A key press on the call.
- 2
They get the next token in the doctor’s session
Tokens go in order, one per patient.
- 3
They are given an hourly arrival window
For example, “11:30 AM to 12:30 PM”.
- 4
If the day is full, they are told
When the doctor’s daily capacity is reached, callers hear that today is full.
Why it matters
Fewer people at the door at once
Every token is unique
Each booking gets the next token in the doctor’s session. A token is never reused or given twice, even when many people call at the same moment.
Hourly arrival windows
Patients are told to come in a window, such as 11:30 AM to 12:30 PM.
Arrivals spread across the session
Fewer people turn up at once, so the waiting room stays calmer.
Daily capacity per doctor
Set how many patients each doctor sees in a day.
A full day is clear to callers
When a day is full, callers hear that today is full.
Scroll to see it
From one crowd to hourly groups
Without windows, everyone arrives together. With windows, patients arrive in hourly groups.
Without windows: everyone arrives at once.
With windows: patients arrive in hourly groups.
Example times and numbers, for illustration.
Questions
Quick answers.
What if many people call at the same time?
Every caller still gets their own token. Tokens are never reused or given twice, even when many people call at the same moment.
What is an arrival window?
It is the hour a patient is asked to arrive in, for example 11:30 AM to 12:30 PM. It spreads arrivals across the session.
What happens when the day is full?
Each doctor has a daily capacity. When it is reached, callers hear that today is full.